Terms of use

These terms cover this website, complimentary clarity calls, and private coaching with Matilda Martins-Ojo, trading as Matilda Method. By using the site, booking a call, or enrolling in coaching, you agree to them.

Questions: hello@matildamethod.com.

The site is for information. Stories and examples are personal experiences. They are not a promise of the same result for you.

I may change or take down pages, offers, or availability without notice. I aim to keep the site working, but I do not guarantee it will be uninterrupted or error-free.

Matilda Method is coaching. It is not psychotherapy, counselling, medical advice, or a substitute for NHS or other clinical mental health care. You remain responsible for your decisions, including whether to seek professional or medical support.

If you are in crisis in the UK, contact emergency services or NHS mental health services. Coaching is not an emergency service.

The 30-minute clarity call is complimentary. Its purpose is to understand what is going on for you, what you want to change, and whether six sessions of private coaching is a good fit for both of us. Either of us may decide it is not.

Booking is through the calendar on this site. Please give reasonable notice if you need to reschedule. Repeated no-shows may mean I decline further bookings.

Private coaching is a 6-session 1:1 programme. What is included, the fee, and how we work together are confirmed in writing before you enrol. The current published investment is £1,497. You may pay that in one checkout (card, or Klarna / Affirm if they approve you), or in three monthly instalments of £499; the figure that applies is the one we agree at enrolment.

Places are limited. A place is held once we have agreed terms and any required payment or first instalment has been received.

You agree to show up, do the work between sessions, and tell me if something in the process is not working. I agree to bring the preparation, attention, and professional standards the work needs.

Fees are due as we agree. Checkout on this site is handled by Stripe. The £1,497 checkout lets you pay by card or, if you are approved, with Klarna or Affirm. Paying with Klarna or Affirm is a separate agreement with them; they pay the coaching fee (less their fees) and you repay them. You can instead pay in three monthly payments of £499 on a card Stripe stores for months two and three. If a later instalment fails or you cancel that plan, the remaining balance still due may be pursued and coaching may pause until it is settled.

If you buy coaching at a distance (online or by email), UK consumer law usually gives you 14 days to cancel a new contract. If you ask for sessions to start during that period, you may lose some or all of that right for work already provided. After the cooling-off period, fees are generally non-refundable because the place has been reserved for you, except where the law requires otherwise or I choose to make an exception.

Please give at least 48 hours’ notice to reschedule a session. Late cancellations and no-shows may count as a used session. If I have to move a session, I will offer a new time.

If I cannot complete the programme for a reason on my side, I will refund a fair portion of fees for unused sessions.

What we discuss stays between us, with the usual limits: I may share information if the law requires it, or if I reasonably believe there is a serious risk of harm to you or someone else. I am a registered nurse with a safeguarding background, and I take those duties seriously.

Do not misuse the site, attempt to break it, scrape it aggressively, or use it in a way that is unlawful or harmful. Content on these pages (copy, design, video, and images I own) belongs to Matilda Method unless stated otherwise. You may not copy it for your own commercial use without permission.

Names and marks of other organisations, including Positive Intelligence® and the NeuroLeadership Institute, belong to their owners.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited under English law.

Beyond that, I am not liable for loss that was not reasonably foreseeable, or for results you hoped coaching would produce. Coaching is a partnership; outcomes vary.

These terms are governed by the law of England and Wales. UK consumers keep the mandatory rights that apply where they live.

If a court finds one part unenforceable, the rest still applies. I may update these terms; the version on this page is the current one.

Related: Privacy policy.